Shipping policy
Shipping Policy
Thank you for shopping with Vellisova. We are committed to providing you with the best shopping experience, including fast and reliable shipping services.
Shipping Times
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Australia: 5–8 working days
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Canada: 5–8 working days
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United States: 7–10 business days
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Rest of the World: 7–10 working days
Note: Shipping times are estimates and may vary depending on your location and potential delays beyond our control, such as customs clearance or carrier-related issues.
Order Processing
All orders are processed within 1 to 2 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. You will see the total shipping cost before completing your purchase.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment.
Customs and Import Duties
Please note that international orders may be subject to customs and import duties, which must be paid by the recipient. Vellisova is not responsible for customs fees or delays caused by customs processing.
Delivery Issues
If you encounter any delivery issues, such as missing or delayed packages, please contact our customer service team at info@vellisova.com, and we will assist you in resolving the issue.